REFUND POLICY

At Guides & Growth, we are committed to delivering high-quality digital products — including guides, courses, programs, videos, checklists, templates, and educational PDFs — that provide real value to our users.

To ensure fairness and integrity in every transaction, we offer a 14-day money-back guarantee for all eligible purchases, subject to the following conditions:

Conditions for Refund Eligibility

● Implementation Requirement

Refunds will not be granted on the same day of purchase or in cases where the user has not made a genuine effort to apply or implement the product. You must demonstrate that you have actively used the product and tested it within your specific context.

● Constructive Feedback Required

To be eligible for a refund, you are required to provide clear, detailed, and constructive feedback explaining why the product did not meet your expectations. This helps us understand your experience and improve future offerings.

● Ineligible Reasons for Refunds

Refunds will not be granted for reasons such as:

• “This doesn’t apply to me”

• “This wasn’t what I expected”

• “I’m dissatisfied”

• “I changed my mind”

• “I didn’t have time to use it”

• Personal or financial emergencies not directly related to the transaction

● No Refunds for Policy Misuse

We reserve the right to deny refund requests that are made solely because a money-back guarantee exists, or where no valid concern or use case has been demonstrated. This policy is in place to protect the value of our products and discourage abuse.

● Fraudulent or Exploitative Requests

We do not tolerate fraudulent refund claims. Requests involving unverifiable circumstances, repeated refund patterns, or abuse of the refund window may be flagged and denied.

● Exceptional Circumstances

In rare cases involving major product defects or failure to deliver the advertised features, refunds may be considered on a case-by-case basis. You will be required to provide clear and relevant evidence showing the issue.

● Download and Access Issues

If you experience technical issues that prevent you from accessing or downloading a product, you must report the issue to [email protected] within 72 hours of purchase. If our team is unable to resolve the issue after assistance has been provided, a refund may be issued.

How to Request a Refund

If you believe your situation meets the conditions above, please:

1.Email us at [email protected]

2.Use the subject line: "Refund Request"

3.Include:
• Your full name

• The email address used for the purchase

• Order confirmation or receipt

• A brief explanation demonstrating how your case meets the refund eligibility criteria

Important Notes

• All refund requests must be submitted within 14 days of your purchase.

• Requests that do not align with the terms above will not be processed.

• We reserve the right to deny any request that does not meet our stated conditions, without exception.

This policy ensures that our refund system is fair, reasonable, and not subject to misuse, while protecting the quality and integrity of our products.

Service Interruption

Phantom EdTech LLC reserves the right to suspend, limit, or terminate access to the Guides & Growth Services for maintenance, system updates, security patches, or other operational reasons. Where feasible, Users will be notified in advance of any planned downtime.

Please note that the availability of our Services may also be affected by external circumstances beyond our control, including but not limited to:

• Force majeure events

• Network outages

• Third-party service disruptions (e.g., hosting or delivery platforms)

We strive to restore access promptly in the event of interruptions and appreciate your understanding during such times.